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Selling to Inbound Callers for Customer Service Representatives

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$150.00
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SDSCS1025
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Product Description

NEW PRICING! Pay per access point, not per person.
  1. Pay one price for one access point to our online classroom
  2. Download and print out Participant Workbook & Materials
  3. Fill your conference room with as many people as it will hold
  4. Your people learn new skills and update old ones, become more engaged and your organization prospers as a result
  5. Save by subscribing! Six seminars of your choice: $750 ($125 each) or $1,200 ($100 each) for twelve seminars!
This 90 minute live, online seminar is being offered from 12:00pm-1:30pm EST on the following dates:

 Tuesday June 14th 2011, Tuesday September 20th, 2011 and Thursday October 13th, 2011 at 12:00pm EST

Tuesday June 14th 2011, Tuesday September 20th, 2011 and Thursday October 13th, 2011 at 12:00pm EST

Are Sales & Customer Service Two Separate Functions? 


Sales opportunities can arise everytime anyone in your organization has contact with a customer.  Everyone in your organization should be as much a salesperson as they are a customer service representative.

This seminar explores ways to train your CSR's to proactively inquire about customer needs, goals and objectives.  Nothing is more frustrating for a customer to be transfered from one person to the next when they want to and are ready to do business. In many cases, the customer service representative has already built up rapport with the customer and has solved problems for them. 

This can present an excellent opportunity to build a deeper relationship by suggesting other products to customers and taking the order right on the spot.  You may want them to make an appointment for a salesperson to call or follow up. Regardless of your objective, utilizing every customer contact to the fullest is imperative to the growth of your organization.

 
What you will cover:

How to leverage customer service interactions
How to build sales confidence
Being conversational
Handling angry callers
Gathering pertinent information
It is through cooperation, rather than conflict, that your greatest successes will be derived.
                                                                                                                                          —Ralph Charell


What's Included:
  • Live, online instruction by an expert facilitator
  • Small interactive classes
  • Downloadable participant manual and course materials 

What You Will Need:

PC with a highspeed Internet (Cable, DSL, TI etc)
PC Headset with microphone or
Speakers and a microphone 

Need a headset & mic:   

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