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Professional Customer Service Skills for Managers
- Price:
- $250.00
- SKU:
- SLLM200
- Weight:
- 1.00 LBS
- Rating:
-
- Shipping:
- Free Shipping
Product Description
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day course will provide you with an opportunity to explore your responsibilities within your role as a customer service agent and manager. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a re-energizing time to build and expand from where you are now.
How You Will Benefit:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service focused manager.
- Recognize what employees are looking for to be truly engaged.
- Recognize who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
What You Will Cover:
- Who are our customers and what do they expect
- Sustaining an individual level of engagement
- Communication skills
- Appropriate sharing
- Self-image and first impressions
- Effective leadership
- Situational leadership
- Developing your leadership style
- Managing Employee engagement
- Alpha leaders
- Developing a service management system
What's Included:
- Live, online instruction by an expert facilitator
- Small interactive classes
- Downloadable participant manual and course materials
- Personalized certificate of completion
What You Will Need:
PC with a highspeed Internet (Cable, DSL, TI etc)
PC Headset with microphone or
Speakers and a microphone
Need a headset & mic:
