Have you ever been on the receiving end of "Stump the Speaker"?  Where an argumentative audience member asks difficult or confrontational questions?  Or perhaps you've made a presentation to senior management and someone is asking you questions in order to derail you and further their own agenda?

This seminar explores a number of ways to maintain your composure and a process for responding to these questions in a positive manner.

What you will cover:

Challenges you will encounter
Anticipating possible questions
Formulating responses
Body Language
Difficult Questions Handling Process
Neutralizing the confrontational questioner
Responding with confidence

I am prepared for the worst but hope for the best.
                                                   --Benjamin Disraeli
  
 
What's Included:

• Live, online instruction by an expert facilitator
• Small interactive classes
• Downloadable participant manual and course materials 
• Personalized certificate of completion  

What You Will Need:

PC with a highspeed Internet (Cable, DSL, TI etc)
PC Headset with microphone or
Speakers and a microphone 

Need a headset & mic: