Customer service can make or break any organization.  Making sure that your customers are aware of and have everything they need from your company in order to accomplish their goals is a crucial but often overlooked part of customer service.  If your customer service reps are already making outbound follow up calls, a few simple tweaks can change the conversation from a cost center call to a profit center call.

If your customer service reps aren't making these outbound calls, perhaps they can start making calls during slow periods.

This seminar covers a number of topics that are sure to generate deeper relationships with customers and drive more business to your organization.

What you will cover:

Different types of outbound calls
Conversational vs. Sales Language
Outbound call guidelines
When to back off
Opening the call
Handling rejection
Follow up

There are only two ways to get a new customer: 1. solicit a new customer any way you can.
2. Take good care of your present customers, so they don't become someone else's new customers.
                                                                                                                                                                        --Ed Zeitz

What's Included:

• Live, online instruction by an expert facilitator
• Small interactive classes
• Downloadable participant manual and course materials 

What You Will Need:

PC with a highspeed Internet (Cable, DSL, TI etc)
PC Headset with microphone or
Speakers and a microphone 

Need a headset & mic: