This 90 minute live, online seminar is being offered from 12:00pm-1:30pm EST on the following dates:
What You Will Need:
How Many of Your Customers Have Left Without Even Telling You?
This seminar explores a number of ways to build customer loyalty by delivering an exceptional customer experience by consistently exceeding expectations. This key difference is what separates the good from the great.
What you will cover:
What companies are you loyal to and why?
Implement a Customer Loyal Code of Ethical behaviour
Identify competencies required to exceed expectations
Effective follow-through strategies
How to guage and replicate customer loyalty
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- - Sam Walton
What's Included:
PC with a highspeed Internet (Cable, DSL, TI etc)
PC Headset with microphone or
Speakers and a microphone
Need a headset & mic: