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Building Customer Loyalty

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$39.00
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SDSCS1030
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1.00 LBS
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Product Description

This 90 minute live, online seminar is being offered from 12:00pm-1:30pm EST on the following dates:

 Tuesday 01-20-2009

Tuesday 01-20-2009 at 12:00pm EST

How Many of Your Customers Have Left Without Even Telling You?

"Customers come and customers go" seems to be the unspoken mantra of many businesses.  "Customers come, customers stay and more customers come" will send your business results through the roof.  Various surveys show that between 50 and 65% of customers will leave as a direct result of bad experiences with your people.  Even customers that say they are satisfied will leave if you don't go above and beyond to show how much you value their business.

This seminar explores a number of ways to build customer loyalty by delivering an exceptional customer experience by consistently exceeding expectations.  This key difference is what separates the good from the great.

What you will cover:

What companies are you loyal to and why?
Implement a Customer Loyal Code of Ethical behaviour
Identify competencies required to exceed expectations
Effective follow-through strategies
How to guage and replicate customer loyalty

There is only one boss.  The customer.  And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.                                         
                                                                                                - - Sam Walton

What's Included:
  • Live, online instruction by an expert facilitator
  • Small interactive classes
  • Downloadable participant manual and course materials 
  • Personalized certificate of completion  

What You Will Need:

PC with a highspeed Internet (Cable, DSL, TI etc)
PC Headset with microphone or
Speakers and a microphone 

Need a headset & mic:   

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