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How to Manage & Control Anger
Price: $250.00
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a
psychologist to know that managing anger productively is something few individuals, organizations, and societies do
well. Yet research tells us that those who do manage their anger at work are much more successful than those who
don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance
of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry
customer not only keeps her customers loyal but makes her own day less troublesome. This seminar is designed to help
give you and your organization that edge.
You'll be able to recognize how anger affects our bodies, our minds, and our behavior,
use the six-step method to break old patterns and replace them with a model for assertive anger,
control your own emotions when faced with other peoples’ anger, and identify ways to help other people safely manage some of their repressed or expressed
anger.
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Managing Anger & Avoiding Violence in the Workplace
Price: $250.00
Coming Soon, Coming soon, Coming Soon, Coming Soon,
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Defining and Dealing with Workplace Harassment
Price: $500.00
Each year, companies pay out millions of dollars as a result of harassment suits. Productivity losses add millions more to the annual cost of harassment.
It's no wonder companies are working to be more proactive in preventing and dealing with harassment.
But how do you prevent harassment from occurring? What sorts of policies should be in place? What should
managers do to protect their employees? If a complaint is filed, what should the company do? All of these questions and
more will be addressed in this two-day seminar.
At the conclusion of this seminar, you will be able to understand what behavior is and is not appropriate in the workplace, a
help your company create and implement a harassment policy, protect yourself and your staff against harassment incidents and complaints,
understand when mediation is and is not appropriate, understand the four-stage complaint resolution process, and
help identify solutions to a harassment complaint
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Embracing Change
Price: $250.00
Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining
high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by
senior management. Managers who have an understanding of the dynamics of change are better equipped to
analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with
resistance. This one-day seminar will help you deal with change and will give you strategies to bring back to your
employees.
At the end of this one-day seminar, you will understand that there are no normal or abnormal ways of reacting to change,
see change as an essential element that is positive, recognize that adapting to change is all about attitude,
identify the stages of change we go through as we learn to deal with change, see change as an opportunity for self-motivation and innovation, and
develop strategies for dealing with and accepting changes in your organization
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Performance Reviews: Energize Your Workforce with Effective Reviews
Price: $750.00
Performance reviews are an essential component of employee development. Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to
aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis
so that employees can grow and develop. Performance appraisals involve all these activities.
At the end of this three-day seminar you'll recognize the importance of having a performance appraisal process for employees,
understand how to work with employees to set performance standards and goals, develop skills in observing and giving feedback, listening and asking questions, for improved performance,
identify an effective interview process and have the opportunity to practice the process in a supportive
atmosphere, and develop strategies for managing employee performance.
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Managing Conflict in the Workplace
Price: $500.00
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel
with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people
are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to
learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an
understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for
other people and not blaming them enables people to work for mutual benefit. These are the skills that you will
develop in this two-day seminar.
At the conclusion of this seminar you will understand what conflict is and how it can escalate,
recognize the five most common conflict resolution styles and when to use them, increase positive information flow through non-verbal and verbal communication skills,
develop effective techniques for intervention strategies, strengthen employee trust and morale, and become more confident of your ability to manage conflicts to enhance productivity and performance.
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Performance and Behavioral-Based Hiring Practices
Price: $500.00
This two-day seminar concentrates on the pre-interview preparation; developing questions and their value; the interview
techniques that get specific, behavior-based examples of past performance; and the strategies that follow through
on this process. This seminar takes the behavioral interview even further with a discussion of communication
techniques and the use of other types of interview questions.
At the conclusion of this seminar you'll recognize the costs incurred by an organization when a wrong hiring decision is made,
develop a fair and consistent interviewing process for selecting employees, prepare better job advertisements and use a variety of markets,
be able to develop a job analysis and position profile, use traditional, behavioral, achievement oriented, holistic, and situational interview questions,
enhance communication skills that are essential for a skilled recruiter, effectively interview difficult applicants,
check references more effectively, and understand the basic employment and human rights laws that can affect the hiring process.
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Building an Effective New Employee Orientation Program
Price: $500.00
One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a
company spends considerable money recruiting, interviewing and perhaps even relocating employees, it makes
good sense to go one step further and make the new employee feel like they have made a good decision to come
to this company.
A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace
policies can reduce turnover and save that organization thousands of dollars. Whether your company has two
employees or two thousand employees, don’t leave new employee orientation to chance.
At the conclusion of this two-day seminar you'll understand how important an orientation program is to an organization,
identify role of the human resource department in the orientation program, recognize how the “commitment curve” affects both new employees and their managers,
know what companies can do to deliver their promise to new employees, determine the critical elements of effective employee training, and
establish the importance of having an employee handbook for new and long-term employees.
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Managing & Motivating for Peak Performance
Price: $250.00
Coming Soon, Coming Soon, Coming Soon, Coming Soon, Coming Soon,
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How to Solve Problems & Make Great Decisions
Price: $500.00
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the
true problem, analyze the possible causes, create options, select the most feasible option, and then implement it.
This two-day seminar should help individuals enhance their efforts to find sustainable solutions and learn new
ways to approach problem-solving to reach win-win decisions.
At the conclusion of this seminar you'll increase your awareness of problem solving steps and problem-solving tools,
distinguish root cause from symptoms to identify the right solution for the right problem, improve your problem-solving and decision making skills through identifying your own problem-solving style,
improve your ability to participate in and communicate about a collaborative problem-solving process, and recognize the top ten rules of good decision making.
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Taking the Stress out of Management
Price: $250.00
Today’s workforce is experiencing job burnout and stress in epidemic
proportions. Workers at all levels feel stressed out, insecure, and misunderstood.
Many feel the demands of the workplace have become too much to handle. The
financial impact of stress on the corporate world is staggering. This seminar
explores the causes of such stress, and suggests appropriate initiatives for the
company and its employees to undertake.
At the conclusion of this seminar you'll Understand that stress is a positive,
unavoidable part of everybody’s life, recognize the symptoms that tell
you when you have “chronic stress overload", identify those situations in your life
that cause you the greatest stress, identify those actions which add to
your stress, develop strategies for changing both the situations and the actions that can
be changed, and develop techniques for dealing with the situations and actions that can’t be
changed.
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Succession Planning: Transferring Leadership
Price: $500.00
Coming Soon, Coming Soon, Coming Soon, Coming Soon, Coming Soon,
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Teams: The Better Way to Peak Performance
Price: $250.00
Teams have become a principle building block of successful organizations. This one-day seminar is a basic
course for team leaders and team members, designed to focus on the characteristics of an effective team player
and the elements of an effective team. You will leave the seminar with plans for your personal development as a
team player and ideas for developing your back-home team.
A critical element of this seminar is the Glen Parker Team Player Survey (PTPS), an 18 item self-assessment
instrument that will help you identify your primary team player style, help you increase your personal effectiveness
in team situations, and help you effectively develop your group into a high performing team.
At the conclusion of this seminar you'll be able to identify ways you will want to change to improve your team player style,
better understand and appreciate differences among team members, identify those ways your team must improve to be more effective, and
develop an action plan for those improvements.
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Peer Review: Conflict Resolution & Mediation
Price: $250.00
Coming Soon, Coming Soon, Coming Soon, Coming Soon, Coming Soon,
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Building and Maintaining a Diverse Workplace
Price: $250.00
In recent years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection
of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background,
and all the other components that make an individual unique. In order for your workplace to succeed, your
employees must be able to appreciate and celebrate those differences.
At the conclusion of this seminar you'll understand what diversity and its related terms mean, be aware of how aware you are of diversity and where you can improve,
understand how changes in the world have affected you and your view, be able to identify your stereotypes,
understand what terms are politically correct and which are not, be familiar with the four cornerstones of diversity,
understand what the pitfalls are relating to diversity and understand how to avoid them, develop a technique for dealing with inappropriate behavior,
develop a management style to encourage diversity, and know what to do if you or one of your employees feels discriminated against
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How to Build a Safe Workplace
Price: $250.00
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They
also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where
safety is valued as an integral part of the business’ operation, not only saves the business time and money, it also
builds a committed, loyal, healthy workforce. This one-day seminar will give you the foundation to start building
your safety culture.
At the conclusion of this seminar you'll understand the difference between a safety program and a safety culture,
have some resources to help you understand the regulations in your area, be able to launch a safety committee,
understand how to identify hazards and reduce them,
know some hiring measures that can improve safety, understand what a safety training program will involve,
be able to identify groups particularly at risk for injury and know how to protect them, be able to help your organization write, implement, and review a safety plan,
be better able to respond to incidents and near misses, and understand the basics of accident investigation and documentation.
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Understanding & Leveraging Generational Differences
Price: $250.00
Coming Soon, Coming Soon, Coming Soon, Coming Soon, Coming Soon,
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Creating an Ethical Workplace
Price: $500.00
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to
one person may seem appalling to another.
This two-day seminar will not provide you with an easy way to solve every ethical decision you will ever have to
make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll
also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some
techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies
so that you can practice making decisions in a safe environment.
At the conclusion of this seminar you'll understand the difference between ethics and morals,
understand the value of ethics, identify some of your values and moral principles, be familiar with some philosophical approaches to ethical decisions,
identify some ways to improve ethics in your office, know what is required to start developing an office code of ethics,
know some ways to avoid ethical dilemmas, and have some tools to help you make better decisions.
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