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Customer Service for Managers
Price: $250.00
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.
This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a
manager. As you discuss the various skills and techniques, you will draw from your own personal and
varied experiences to share elements of reward and challenge. Consider this seminar as a re-energizing time to
build and expand from where you are now.
You will identify ways to establish links between excellence in customer service and your business practices and
policies, develop the skills and practices that are essential elements of a customer service focused manager,
recognize what employees are looking for to be truly engaged, recognize who the customers are and what they are looking for,
and develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
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Effective Budget Management
Price: $500.00
For managers in today’s business world, it’s essential to have a working knowledge of finance because we all play a role in
our organization’s financial health. If you don’t have training or a background in
finance you are at a disadvantage as a manager. Understanding the cycle of
finance will help you figure out where you fit into your company’s financial structure, and how to keep your
department out of the red. After completing this two day seminar you'll be able to assess the financial performance and health of your department,
enhance your decision-making skills by integrating financial management concepts into your thinking, assess various software applications for managing finances,
control the flow of money through your department, and understand the budgeting process and forecasting techniques.
This seminar will familiarize you with the key concepts of finance and accounting and
help you prepare budgets with more confidence.
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Leadership: Stand Out & Move Up
Price: $750.00
This seminar is essential for your leadership development. It is designed to help you to lead others to get extraordinary things done.
At its core, leadership means setting goals, blazing the trail and persuading others to follow. But the responsibility entails much more. By accepting the
challenge to lead, you come to realize that the only limits are those you place on yourself.
You will be able to identify your leadership profile and explore how you can use this knowledge to create your own future,
assess your leadership competencies and learn how you can develop your strengths, identify those additional skills and tools that can make you a better leader,
develop your ability to influence and communicate with others,
become a better problem-solver and decision-maker, discover how you can prepare for and embrace the forces of change,
and create a strategy to actively use these skills back in the workplace.
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Leadership: Coaching for Performance
Price: $250.00
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential
skill that can benefit both you and your organization. This one-day seminar will help you become a better coach in
all senses of the word.
You'll better understand how coaching can be used to develop your team, develop the coaching skills that help improve individual performance,
demonstrate the behaviors and practices of an effective coach, recognize employees’ strengths and give them the feedback they need to succeed,
and identify employee problems and ways you can help to correct them.
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Leadership: Delegation for Acceleration
Price: $250.00
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned.
This one-day seminar will explore many of the facets of delegation: when to delegate, and who to delegate to.
You will also go through the delegation process step by step, to see where the pitfalls lie, and what you can do about getting around them.
At the end of this seminar you'll be able to clearly identify how delegation fits into your job and how it can make you more successful,
identify different ways of delegating tasks, use an eight-step process for effective delegation,
give better instructions for better delegation results, ask better questions and listen more effectively, and
recognize common delegation pitfalls and how to avoid them.
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Understanding and Leveraging Human Resources
Price: $750.00
This is a three-day overview of human resource issues facing today's business owners and managers. You don't
always have the expertise to deal with the many employee relationship issues you face, and yet you will be
expected to make decisions that are both effective and legal. This seminar will walk you through the hiring
process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues
that arise after the hiring process (such as diversity issues, compensation, and discipline).
At the conclusion of this seminar you'll be able to identify the latest trends in the human resource field and the changing role of the human resource professional,
write job specifications and identify core competencies, find, select, and keep the best people using behavioral description interviewing
techniques, get employees off to a good start, deal with compensation and benefits, maintain healthy employee relations, and
make performance appraisals a cooperative process.
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Efficient Inventory Management
Price: $250.00
Most companies carry too much inventory. Being over-stocked means the company will likely not run out of anything. But what about the inventory that has
celebrated a few anniversaries in the warehouse? Has anyone stopped to calculate the true cost of worrying about
“running out?”
The costs of maintaining excessive inventory usually far outweigh the true cost of not being able to quickly deliver a
particular item to a customer once in a very long while. A balance must be struck between inventory levels and
turnover. Good inventory managers know what stock moves at what rate. They carefully plan re-order levels to
ensure that the chances of running out are minimized while the turnover rate is maximized.
This one-day seminar covers internal & external customers, the receiving process, the outbound process,
setting business and inventory management objectives, and inventory validation techniques
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Conducting Productive Meetings
Price: $250.00
Meetings come in all shapes, forms and sizes, from the convention to a quick huddle in an office hallway. This one-day
program will be concerned with small working meetings; with groups that have a job to do requiring the energy,
commitment, and talents of those who participate.
After attending this seminar you'll understand the value of meetings as a management tool, recognize the critical planning step that makes meeting time more effective,
identify process tools that can help create an open and safe forum for discussion, and develop and practice techniques for handling counterproductive behavior.
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Motivate to Accelerate: Getting to What Really Matters
Price: $250.00
It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated,
responsible, and productive. This is a busy one-day workshop to help supervisors and managers create a more
dynamic, loyal, and energized workplace. This program is designed specifically to help busy managers and
supervisors understand what employees want and to provide them with a starting point for creating champions.
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Project Management: Getting Started
Price: $250.00
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition
to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job
done well, done under budget, and done on time. This seminar is not intended to take you from a supervisory or
administrative position to that of a project manager. However, this one-day seminar will familiarize you with the
most common terms and the most current thinking about projects.
You'll understand what is meant by a project and project management, identify benefits of projects,
identify the phases of a project’s life cycle, enhance your ability to sell ideas and make presentations,
prioritize projects, begin conceptualizing your project, including goals and vision statements,
use a target chart and other planning tools, complete a Statement of Work.
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Project Management: Intermediate-Taking Your Project to the Next Level
Price: $250.00
This seminar is intended for those who understand the conceptual phase of a project’s life cycle, including setting
goals, creating a vision statement, and creating the Statement of Work. This one-day seminar will take you
through the remaining three stages: planning, execution, and termination.
You'll be able to identify your project’s tasks and resources, order tasks using the Work Breakdown Structure,
schedule tasks effectively,use basic planning tools such as a Gantt chart, PERT diagram, and network diagram,
prepare a project budget, modify the project budget and schedule to meet targets,
identify and manage risks, develop a change control process, and execute and terminate a project,
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Project Management: Advanced-Accelerated Results
Price: $250.00
It’s easy to forget the “manager” part of your “project manager” title amongst all the activity during a project.
However, it is crucial that you hone your management skills as they are an important part of your success as a
project manager. There are also some advanced project management techniques that you can master to help bring
your projects to the next level. These are the two areas that we will focus on in this one-day seminar.
This workshop presumes that you have a thorough understanding of project management, including topics such as
preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a
project.
You'll be able to think critically when choosing a project team, make the best of an assigned project team,
help teams move through various stages to become a high-functioning machine, maximize productivity at team meetings,
reward and motivate your team, develop and execute a communication plan,
communicate with sponsors and executives more effectively, and identify problem team members and strategies for working with them.
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Supervisory Skills 101
Price: $500.00
This two-day seminar is designed to help you overcome many of the supervisory problems you will encounter in
your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with
the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.
You'll be able to help clarify roles and responsibilities of the new job, adjust to the new role with confidence and an assurance you can handle the position,
develop your communication skills in listening, asking questions, and giving feedback to employees,
develop a technique for making sure you give employees instructions that are clear and understood,
identify some techniques to deal with employee challenges such as hostility, complaints, and laziness,
recognize the importance of being visible and available to employees, and
understand the importance of developing good relationships with employees and peers, so you are seen as
fair and consistent.
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How to Become a Great Supervisor
Price: $250.00
In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little
experience dealing with the challenges of managing work through others. They haven’t had the opportunity to
develop those critical skills of planning work, leading their group, and communicating with their employees, their
colleagues and their manager. Learning these skills can have a tremendous impact on an organization’s
productivity.
At the conclusion of this seminar you'll understand the scope and nature of the supervisory position,
learn some ways to deal with the challenges of the role, recognize the responsibilities you have as a supervisor, to yourself, to your team and to your
organization, identify key techniques to help you plan and prioritize effectively, acquire a basic understanding of and develop strategies for leadership, team building, and
communication, and motivation and what part they play in effective supervision.
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Building & Motivating High Performance Teams
Price: $250.00
Your success as a manager can often depend on how well your team operates. How are their problem-solving
skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been
hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to
develop your team leadership skills and unleash the talent of your individual team members, this workshop is a
practical look at current leadership practices that work.
At the conclusion of this seminar you'll be able to identify different types of teams, build teamwork by recognizing and tapping into the twelve characteristics of an effective team,
promote trust and rapport by exploring your team player style and how it impacts on group dynamics, recognize the key elements that move a team from involvement to empowerment and how to give these
elements to your team, develop strategies for dealing with team conflict and common situations, and
understand how action planning and analysis tools can help your team perform better.
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