Career Development Courses In today's competitive marketplace you need every advantage possible. If you're not constantly updating your skills you put yourself at a competive disadvantage. Take control of your career by investing in your development.   Return to the Catalog View Next Course Category    Writing for Business Price: $500.00 For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. Writing can be thought of as either a process or as a product. If we think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This two-day seminar will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have the opportunity to discuss their writing problems and share solutions with others in the seminar.    Advanced Business Writing Price: $250.00 This one-day seminar is for those who are already good writers. Your time will be spent covering techneiques for writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. You can also become more skilled at writing business cases, proposals and reports, and learn about proper e-mail etiquette.    How to Write Winning Reports & Proposals Price: $500.00 This two-day seminar is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. This seminar will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.    Time Management for Peak Performance Price: $250.00 Time is money and lots of it gets lost in disorganization and disruption. Get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate effectively. This one-day seminar will get you organized and show you how to prioritize for greater workplace efficiency. The seminar is full of ideas for organizing your work area and your paperwork and working on the things that really matter. You'll discover new ways of doing things, and have more control over your life.    Working Well with Difficult People Price: $250.00 People can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This seminar will help you identify some of the ways you may be contributing to these problems and give you some strategies you can use at work and in your personal life. You'll be able to recognize how your own attitudes and actions impact on others, find new and effective techniques for managing negative emotions, develop coping strategies for dealing with difficult people and difficult situations, identify those times when you have the right to walk away from a difficult situation, and learn some techniques for managing and dealing with anger    Etiquette in Business: The Fine Art of Building Relationships Price: $250.00 In today’s world, you need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this seminar will help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this seminar will propel you forward with skill, sophistication, and confidence.    Stand Up & Be Assertive Price: $250.00 Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. During this one-day seminar you will discover some simple techniques that dramatically change how you feel about yourself. You will learn how to recognize the importance of learning selfacceptance and building your sense of self.You'll learn how to Learn how to create positive self-expectations, set goals to get more of what you want from life, develop self-talk messages that help build self-esteem, identify communication tools to help you be more assertive, learn how to say no, and when no is the best answer, learn how to make a positive first impression, discover ways to connect with people.    Administrative Assistant Strategies Price: $500.00 Most of us want to take pride in what we do. The biggest influence on job satisfaction is our relationship with others. This is a two-day seminar is designed for those who work in support positions, to help them improve their everyday performance in an office environment. In two days you'll improve your communications skills, make a good first impression, and develop personal management skills. You'll learn how to understand the importance of professional presence on the job, learn how to self-manage to become more effective and efficient, improve your communications skills, including listening, questioning, and being more assertive, increase your effectiveness in recognizing and managing conflict, and dealing with difficult people,    Becoming a Skilled Communicator Price: $500.00 This two-day seminar is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.    How to Take Minutes at a Business Meeting Price: $250.00 No matter who you are or what you do, you are involved in meetings and meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? This one-day seminar helps minute-takers understand their role and the best techniques for producing minutes that include all the essential information needed.    Exceeding Customer Service Expectations Price: $500.00 Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you have individual and organizational goals to strive for? This two day seminar will help you in all of these areas, and more! You'll learn how to develop more confidence and skill as a problem-solver, understand how your own behavior impacts the behavior of others, communicate more assertively and effectively, and discover ways to make customer service a team approach.    Leaveraging Technology for Increased Effectiveness Price: $500.00 Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. How do we use technology to our advantage, to work smarter instead of harder? You'll be able to make your workplace a technology-friendly place, make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software, communicate better with your IT department, make the best software and training choices, be able to set an IT budget, develop and implement a system usage policy, implement policies for dealing with company property, decide whether or not employees should telecommute and make telecommuting work, deal with workplace rage, and address technological issues. Return to the Catalog